Frequently Asked Questions

You can schedule a tour directly through our website by clicking "Book a Tour," or by calling or emailing our leasing office at 888-813-0252 . Our leasing team will confirm a date and time that works best for you.

Yes! We offer self-guided tours and virtual tours in addition to in-person guided tours, so you can explore catherinescottsdale.com in the way that's most convenient for you.

For our office hours, please refer to our hours on our Contact page for the most up-to-date information.

To apply, you'll need a valid photo ID and proof of income (such as recent pay stubs, an offer letter, or bank statements). If you have a pet, we'll also need vaccination records and pet photos at the time of application.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

Most applications are processed within 24-48 hours once all required documents and verifications are submitted. Processing time may vary depending on background and income verification.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

We require gross monthly income of at least 3x the monthly rent. If you don't meet this requirement on your own, a qualified co-signer or guarantor may help you qualify.

Yes, we accept co-signers and guarantors for applicants who don't meet our income requirements on their own. Please contact our leasing office for specific qualification criteria.

Yes, all applicants undergo a background and credit check as part of the application process. This helps us ensure a safe, comfortable community for all current and future residents.

We offer lease terms ranging from 6 to 15 months. Availability and pricing may vary by term length, so contact our leasing office for current options and any lease-term specials.

Rent typically covers your apartment home and access to community amenities. Utilities, pet fees, and other add-ons are billed separately — see our Community Fee Guide below for a full breakdown of potential costs.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

Subleasing is not permitted at The Catherine in order to maintain a safe and consistent experience for all residents. If your plans change, please speak with our leasing office about your options.

We'll send your renewal notice at least 60 days before your lease end date. You can review and select your renewal options directly through your resident portal.

If you need to end your lease early, please contact our leasing office to discuss your options. An early termination fee and notice period typically apply — see your lease agreement or our Community Fee Guide for specific costs.

Yes, residents are required to carry renters insurance with a minimum of $300,000 in personal liability coverage, and The Catherine must be listed as an interested party on the policy.

The Catherine does currently participate in the Section 8/Housing Choice Voucher Program. Please contact our leasing office for the most current information on affordable housing options.

Rent is due on the 1st of each month, with a grace period through the 3rd. Payments received after the grace period may be subject to a late fee — see our Community Fee Guide for details.

You can pay rent online through your resident portal, with options for one-time payments or autopay. Other payment methods may also be available — contact our leasing office for details.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

Yes, The Catherine is a pet-friendly community! We welcome cats and dogs, subject to our pet policy and any applicable breed or weight restrictions.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

Apartments at The Catherine may have up to two pets. Please contact our leasing office to confirm current limits and any restrictions that may apply to your home.

Yes, certain breed and weight restrictions apply at The Catherine. Please contact our leasing office for the complete list of restricted breeds and any size limitations.

Yes, we require up-to-date vaccination records as part of our pet screening process. Documentation for service or emotional support animals, if applicable, may also be required.

Yes! The Catherine features on-site dog park and pet washing station so you can easily care for your pet without leaving home.

No, service animals and emotional support animals (ESAs) are not subject to pet rent, pet deposits, or breed/weight restrictions in accordance with Fair Housing guidelines. Documentation may still be required — please contact our leasing office for details.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

The Catherine offers assigned covered,garage, and/or surface parking. Availability and pricing may vary — see our Community Fee Guide for current parking fees.

Yes, EV charging stations are available on-site for residents. Contact our leasing office for availability and any associated usage fees.

Yes, designated guest parking is available at The Catherine. Please ask our leasing team about any time limits or permit requirements for visitors.

The Catherine is conveniently located near bus routes and major highways. Contact our leasing office for specific route and stop information.

Rent includes access to shared amenities such as the fitness center, pool, and resident lounge, movie theater, dog park, resort-style pool, and Indoor basketball court. Certain features — like covered parking — may carry an additional fee; see our Community Fee Guide for details.

Yes, The Catherine features a 24-hour fitness center, resort-style pool, and coworking lounge for residents to enjoy. Visit our Amenities page for a full list.

Yes, all apartment homes at The Catherine include an in-unit washer and dryer, so there's no need to use a shared laundry facility.

Yes, The Catherine features controlled access to community buildings and/or a gated entry for added peace of mind.

Resident-paid utilities typically include electricity, water/sewer, and trash. Specific inclusions can vary — please contact our leasing office for full details on your home.

For specific fee amounts, please refer to our Community Fee Guide on our Floorplans page. We've put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.

For electricity setup, please contact APS at 602-371-7171/APS.com. Our leasing office can also help connect you with the right providers for your new home.

Internet and cable are available through our preferred provider, COX. Contact our leasing office for current package options and pricing.

Guests not on the lease may stay up to 7 days within a 12-month period without being added to the lease. Extended stays may require written permission from management and could require the guest to apply as a resident.

Maximum occupancy is determined by local code and unit size. Contact our leasing office for the specific limit on your floorplan.

You can easily submit a maintenance request through your resident portal or app. This lets you track the status of your request and communicate directly with our maintenance team.

Non-emergency requests are typically addressed within a few days. Emergency issues (such as no heat, water leaks, or lock-outs) are prioritized and addressed as quickly as possible.

Yes, The catherine offers 24/7 emergency maintenance for urgent issues that affect health or safety. Non-emergency requests are handled during regular business hours.

Yes, The Catherine is a smoke-free community. Smoking is not permitted inside apartment homes.

Quiet hours at The Catherine are observed from 10pm to 8am daily, out of respect and consideration for all residents.

At move-in, you'll need to provide proof of renters insurance and pay any applicable deposits and fees. See our Community Fee Guide for a full breakdown of initial move-in costs.

We periodically offer move-in specials, which can vary based on availability and floorplan. Contact our leasing office for current offers.

Our move-out checklist and deposit return timeline will be provided closer to your move-out date. In general, deposits are returned within 7-14 days after move-out, less any applicable deductions for damages beyond normal wear and tear.

We require 60 days written notice prior to your intended move-out date. Please contact our leasing office to begin the move-out process.